Izly is a service that enables you to instantly pay, receive and send money from your electronic money account using your Smartphone.

Electronic money can be defined as monetary value stored electronically on a device (for example, a smart card, magnetic stripe card, feature integrated into a mobile phone etc.) or on the internet.

Electronic money is issued on receipt of funds (cash, transfer, card operation...) in an amount not less in value than the monetary value received.

Izly service is available to students and teaching and administrative staff of CROUS. The eligibility to use the service is determined by a teaching institution attached to CROUS.

For all users registered with CROUS (see above): Izly is available to all individuals who:
- are over 16 years old upon activation,:
- are citizens of the EEA (European Union Area consisting of the 27 members of the European Union plus Liechtenstein, Iceland and Norway),:
-have a euro bank account in a bank established in the EEA.

Non, vous pouvez ouvrir un compte Izly, quelle que soit votre banque sous réserve qu'elle soit établie dans l'EEE (l'Espace Economique Européen).

The application can be downloaded for free from Google Play Store, APP Store and Microsoft Store.

To be able to use the Izly mobile application, you need to have a Smartphone with an Internet connection; the minimum versions required for an iPhone are Android 2.2 / Windows Phone 8 / iOS 7.0. Phones need to be equipped with a 3G connection.

To use Izly from your personal area of the Izly website, you need to log in from your laptop or tablet connected to the Internet using one of the following browsers:

• - Safari (all versions),
• - Opera (all versions)
• - Chrome (all versions)
• - Firefox (all versions)
• - Internet Explorer 8 (IE 8) and later versions.

You have an iPhone:
On the home screen, press «Settings» and select the «General» menu and next «Information».
Your iOS version is indicated in this menu.
OS updates are available in the «General» menu.

You have an Android Smartphone:
On the home screen of your smartphone, press «Settings» and select «About».
Your Android Version is indicated in this menu.
OS updates are available also in this menu.

You have a Microsoft Smartphone:
On the home screen of your Smartphone, press the «Settings» icon and select the «About» menu.
The Windows Phone Version is indicated in this menu.
System updates are available in the «Telephone updates» menu.

You use a web browser:
Versions of web browsers are available in the «About..» section of your browser.

The use of the service is entirely free for students and teaching and administrative staff of the CROUS *.
Transactions are commission-free (sending and receiving money, adding funds to account, transfers to your bank, payments by professionals..) and there is no subscription required to use of the service.
This mobile application can be downloaded for free.

*This does not include Internet access costs billed by your provider or your mobile phone operator and the management fee of five euros charged when your account is inactive for 18 months.

You should be registered by CROUS as a person authorised to use the Izly service. You will receive an activation e-mail allowing you to confirm your Izly registration and containing your temporary secret code.

From the e-mail «Activating your Izly account»:
Click on the link provided in the e-mail.
Enter your temporary secret code and complete the registration form.
Confirm your registration by entering your secret code sent by SMS or e-mail.
Once the registration is validated, you can start navigating on Izly.

From your Izly application on your Smartphone :
Press the «Activate my account» button.
Enter your mobile phone number or your e-mail address provided by CROUS as well as the temporary secret code included in the activation e-mail and complete the registration form.
Confirm your registration by entering the secret code sent by SMS or e-mail.
Once the registration is validated, you can start navigating on Izly.

Your CROUS should register you with the Izly service. Therefore, you are going to receive an e-mail confirming your registration with Izly and containing your temporary secret code.

From your e-mail «Izly account activation»:
Click on the link sent in the e-mail, you will be redirected to the registration form.
Check the box «I refuse to register for the Izly service» at the bottom of the page, under the «Validate » button.
Deactivation confirmation window appears.
Confirm your choice. Your account is deactivated.
You can reactivate your account by sending a request to your CROUS

From your Izly application on your Smartphone :
Click on the button «Activate my account».
Provide your mobile phone number as well as a temporary secret code sent in the activation e-mail.
Check the box «I refuse to register for the Izly service» at the bottom of the page under the «Validate» button.
The deactivation confirmation window appears.
Confirm your choice. Your account is deactivated.
You can reactivate your account by sending a request to your CROUS

We suggest that you check your spam folder. If you still can’t find your activation e-mail, contact your CROUS

You can top up your account in the following ways:

• - CB (Visa MasterCard) – To find out how to add funds to your account with a credit card, please go to the following question How do I top up my account with a credit card?
• - RIB (SEPA transfer) – To find out how to add funds to your account with a SEPA transfer, go to the following question How do I top up my account through SEPA mail transfer?
• - Third parties – To find out more, go to the following question How do I top up my account through third parties ?
• - Cash: To find out how to add funds to your account with cash, go to the following question How do I top up my account using cash?

If your CROUS allows you to do it, you can add funds to you Izly account by going directly to a point of sale that allows you to top up your account using cash. Pass your badge, give funds to the operator who is going to add a desired amount (within the allowed limit) to your Izly account. We suggest that you contact your CROUS to receive more details concerning this procedure.

You can add funds to your account from your mobile application or your personal area.
Before you can do it, you need to add a credit card to your Izly account. To find out how to do it, go to the following question: How to add a credit card?

From the Izly application:
Go to the menu of the application, press «Top up my account», next «Top-up with Credit Card».
Choose an amount that you want to transfer to your Izly account, next validate.
To complete adding funds, enter your 6-digit-secret-code.

From your personal area on the Izly website:
Click on «Top up my account» in the left menu of the home page, next click on «Top-up with Credit Card».
Choose the amount that you want to transfer to your Izly account and validate.
To complete your top-up, enter the security code sent to your mobile phone.

Your account will be credited in the real time.

First, activate add funds via bank account option from your personal area. You cannot do it from your mobile phone. Before you do it, you need to add your bank account to your Izly account. To find out more, go to the following question: How to add a bank account?

Go to the menu, click on «Top up my account», next on «top-up via bank account».
First, you need to validate the deposit account associated with your Izly account:

• - Izly needs to verify your bank account. In order to do it, we are going to make a SEPA transfer of one cent into your account. The transfer information data includes a 4-digit code.
• - Click on the «perform my account verification» button to validate the transfer.
• - Once you have your 4-digit-code included in the transfer information data, you can click again on «Top up my account», next on «Top-up via bank account». Provide your 4-digit-code, check the box of the direct debit mandate validation and then click «Continue».
• - The activation step of add funds via bank account has been successfully completed.

You can add funds to your account from your mobile application or your personal area. Before you do it, you need to :

• 1/ register a bank account in your Izly account. To find out how to do it, go to the following question: How to add a bank account?
• 2/validate a direct debit mandate. To find out how to do it, go to the following question: How to activate top-up via bank account?

From the Izly application:
Go to the menu of the application, press «Top up my account», next «top-up via bank account».
Choose an amount that you want to transfer to your Izly account and then validate.
To complete your top-up, enter your 6-digit-secret code.

From your personal area on the Izly website:
Click on «Top up my account» in the left menu of the home page and next on «Top-up via bank account».
Choose the amount that you want to transfer to your Izly account and then validate.
To complete adding funds, enter the security code sent to your mobile phone.

Yes, they can. To find out how to do it, go to the following question: How do I top up my account through third parties?

No, not everybody. To be able to request funds from third parties, you need to have your regulatory file validated. To find out how to do it, go to the following question How to increase my payment limits?

You can ask your family or friends to top up your Izly account from your mobile application or your personal area provided that you have validated your regulatory file. To find out how to do it, go to the following question How to increase my payment limit?

From the Izly application:
Go to the menu of the application and next press «Top up my account», next «top up my account through third parties».
Provide the e-mail address of your relative or friend and choose the amount you want to request.
You can add a note for the recipient and next validate.

From your personal area on the Izly website:
Click on «Top up my account» in the left menu of the home page, next click on «top up through third parties».
Provide the e-mail address of your relative or friend and choose the amount you want to request.
You can add a note for the recipient and next validate.

An e-mail containing a link to a payment form
will be send to the recipient of your request. This person will click on the link and validate general conditions of use (GCU) and will be redirected to the payment form to the following address: : https://mon-espace.izly.fr/PayInRequest/Form/id
To add funds to your account, this person will have to make a payment with a 3D Secure credit card (exclusively Visa or MasterCard) linked to a bank account held in the EEA.
We recommend that you leave a note with your request, so that your addressee can check the sender.
Once the procedure is completed, he/she will receive a transaction confirmation e-mail.

You will be also notified about funds added and your account will be credited in real time.

Yes, you can register several credit cards. In order to identify them more easily, we suggest naming them. In this way, next time you add funds, you will be able to easily choose a card you want. .

You can add a credit card to your Izly account from your mobile application or your personal area.

From the Izly application:
Go to the menu of the application, press «Settings», next on «My credit cards», enter your secret code and then choose «Add».

From your personal area on the Izly website:
Go to the «Settings» section and click on «Add a credit card».

No, you don’t have to register a credit card in order to use the service.
A credit card is only necessary if you want to add funds to your Izly account using it.
Other ways of adding funds are available for you, to find out how to add funds, go to the following question How to top up my account?

The accepted cards are Debit cards, Visa and Mastercard enrolled for 3D Secure.

Yes, if your credit card (only Visa or MasterCard) is linked to a bank account opened in the European Economic Area (27 members of the European Union plus Liechtenstein, Iceland and Norway) and is enrolled for 3D Secure.

The maximum and minimum amounts, that can be added, depend on the selected payment method.
Top-up with Credit card: between 30 and 250€
Top-up via bank account: Between 5 and 20€
Top-up through third party: between 30 and 250€
Top-up via cash : no minimum

You can add your bank details (BIC / IBAN) of your Izly account from your mobile application or your personal area.

From the Izly application:
Go to the menu of the application and press «Settings», next «My bank account», enter your 6-digit-secret code and press «Change».

From your personal area on the Izly website:
Go to the «Settings» section and then click on «Change my details».

No, you don’t have to register your bank account instantly, you can register it when you want.
However, it is required to withdraw the balance of your electronic money account. To find out more, go to the following question: How to withdraw money from your Izly account?
Also, it can be used to add funds to your account, to find out more, go to the following question: How to top up your account via bank account ?

You can withdraw money from your Izly account to your bank account from your mobile application or your personal area.
First, you need to provide your bank details (BIC/IBAN). To find out how to do it, go to the following question: How to register a bank account ?

From the Izly application:
Go to the menu of the application and press «Transfer to my bank».
Choose the amount you want to withdraw to your bank account and validate.
Next, enter your 6-digit-secret code to validate the transfer.

From your personal area on the Izly website:
Click on «Transfer to my bank» in the left menu of the home page.
Choose the amount you want to withdraw to your bank account and then validate.
You will be sent a 6-digit-security code to your mobile to validate your transfer.

To find out when the money will be available in your bank account, go to the following question: : How long does it take for money to be in my bank account ?

No, there isn’t any. You can withdraw the balance of your electronic money account from 0,01€

If you make your transfer request before 2.00pm (Paris Time), the transfer will be processed the same day and you will receive your funds the day after in your bank account.

If you make your transfer request after 2.00pm or on a non-business day, your transfer will be processed the next business day and you will receive your funds the following day in your bank account.
Ex: a transfer request made on Friday at 3 o’clock will be processed next Monday and funds will be available in the bank account from Tuesday.

You can send money to your relatives and friends registered with Izly from your mobile application or your personal area.

From the Izly application:
Go to the menu of the application, press «Send/Request money», then «Send money».
Provide the recipient, in order to do it you need to indicate either his/her telephone number (you have access to your phone book), or his/her email.
Next, enter the amount you want to send and add a note for your recipient (optional).
Once the required fields are completed, press «Validate», a screen with a summary appears, check the recipient and the amount and then press «Confirm».
Enter your 6-digit-secret code in order to validate the money transfer.

From your personal area on the Izly website:
Click on «Send/ Request money» in the left menu of the home page, next click on «Send money».
Choose the amount you want to send.
Indicate the recipient, in order to do it you need to indicate either his/her telephone number (you have access to your phone book), or his/her email. Add, if you want, a note for the person you are sending money to.To complete the money transfer, click on «validate», and then «confirm».
You will receive a 6-digit-security code on your mobile in order to validate your money transfer.

Your recipient will be notified instantly and his/her account will be credited in real time.

From your personal area on the Izly website:
Click on «Generate QR codes» in the left menu of the home page, next click on the button corresponding to a number of QR codes that you want to generate.
A window appears with generated QR code(s). The expiry date and time of a QR code will be displayed in the window.
Click on «Generate a PDF». This will allow you to print a QR code(s) in order to present them later in front of a Point of Sale terminal situated at a restaurant.
You will be able to pay with your QR code, if it has not been used already or if it is not expired.

If you lose the page with your printed QR code(s), you need to block them as soon as possible.

To find out how to do it, go to the following question How to block a QR code ?

To find out more about eligibility for the Izly service, go to the following questionWho can open an Izly account ?

No, you cannot send money to or request money from somebody who is not registered with Izly

You can send a money request from your mobile application or your personal area.

From your mobile application:
Go to the menu of the application, press «Send/Request funds» and then «Simple request», if you want to send a request to one person or «Collective», if you want to send a request to more than one person.
You have the possibility to send a request without an amount, if you wish to do so, you let your recipient/recipients choose the amount they want to send you.
When sending a collective request, you have the possibility to choose the reason of your request (group gift, outing, trip ...). You also have the possibility to split the selected amount among the participants. And finally, you have the possibility to indicate, if you want your part to be deducted from the selected amount (by checking the box «I participate»).
Next, you need to indicate a recipient/recipients by providing either their phone number or (you can access your phone book) or their email address. To complete your action, choose «Validate» and next «Confirm». In order to validate your money request, we will send you a 6-digit-security code to your mobile phone.

From your personal area of the Izly website:
Click on «Send/request funds« in the left menu of the home page and next click on «Request funds».
You have the possibility to send a money request with an open amount, if you do so, you let your recipient/recipients choose the amount they want to send you.
If you want to send a money request to more than one person, you have the possibility to choose the reason of your request (group gift, outing, trip ...). You also have the possibility to divide or not the amount between participants. And finally, you have the possibility to indicate if you want your part to be deducted from the selected amount (by checking the box «I participate»).
Next, you need to indicate your recipient/recipients by providing either their phone number (you can access your phone book) or their e-mail address. To complete your action, click on «validate» and next «confirm». In order to validate your money request, we will send you a 6-digit-security code to your mobile phone.
Validate and confirm your request and enter your secret code to complete your transaction.

Your recipient will be notified immediately.

Yes, you can re-send a money request from your mobile application or your personal area.

From your Izly application:
Go to the menu of the application and choose «Requests sent/received», enter your secret code, next in the «Issued» tab, select the request that you want to re-send and press «re-send».

From your personal area on the Izly website:
Click on the «Money requests» tab and choose the request that you want to re-send, next click on «re-send».

Yes, you can send one money request to multiple recipients from your mobile application or your personal area. To find out how to do it, go to the following question: How to request money ?

There are several ways to pay:

1. With QR Code at the point of sale in CROUS restaurants and cafes
From the Izly application:
Press the «pay» button, a single-use QR-code will be generated automatically. Check the amount displayed on the screen of the point of sale terminal and place the generated QR-code in front of the QR-code reader, wait a few minutes and then your payment is made.

From your personal area on the Izly website:
Click on the «Generate QR-codes» button, this will allow you to generate 1 to 3 QR-codes (the number of QR codes varies depending on the CROUS’s choice). Create a PDF file and print the QR-code(s) off.
Validate the amount on the point of sale terminal, scan the QR-code printed, wait a moment, the payment is made. The QR-Code is valid only once. Its expiration date is indicated at its generation (for example: till tomorrow 2.00pm).

2. With your student’s card
Place your card in front of the point of sale reader in order to make a payment.

You can block your QR-code from your mobile application or from your personal area

From the Izly application:
Go to the menu of the application, choose the «Settings» menu and then press «My payment methods».
You will see a list of your QR-codes.
Press the Block button next to the selected QR Code.
Enter your secret code in order to confirm your request to block the QR-code.
QR-code will be blocked immediately.

From your personal area on the Izly website:
Click on your Surname Name at the top right of the screen, go down to «My payment methods».
You will see a list of your QR-Codes.
Click on the Block button next to the selected QR-Code.
Enter the code send by e-mail in order to confirm your request.
OR-code will be blocked immediately.

First of all, the recipient of your payment will be notified about the payment received.

When you send funds from «Send/Request funds» or responding to a money request from the section «To pay»/«Received», a confirmation screen appears at the end of the payment process, indicating successful receipt of the funds by recipient.
You can consult this screen also from your application and your personal area of the Izly website.

Finally, a monthly statement is available in your personal area.

If a transaction is not made online (which means without connecting to the Internet), it will be replayed on your account once the point of sale will be online again. Therefore, the amount debited may appear after the payment.

No, it is not possible to reconsider a payment order.
For this reason, after entering and validating the data required to send money (amount and recipient), a confirmation screen of your payment order appears enabling to verify the data. Once you confirm the data, you will be asked to enter your secret code to validate definitely the payment, the latter is irrevocable.

On the other hand, you can make a «Money request» to a recipient to ask for a refund.

When making a payment without confirmation (QR Code or payment with your student card for example), you can turn to the merchant for all refund requests.

Without a network connection, it is still possible to pay using :

• - a QR-Code generated in your personal area of the website and printed or saved in a PDF format;
• - a QR-Code generated directly from your mobile phone (this feature does not require a network connection);
• - your CROUS method of payment (for example a student’s card).

All other features require an Internet connection.

You can answer your phone during your payment and complete it after hanging up the phone.

If you have an Izly account that has not been activated, you have 7 days to activate it and receive funds on your account.
To find out more about how to activate an Izly account, go to the following question: How to activate my Izly account ?

If you don’t activate your account, the funds will be returned to the sender within 7 days.

No, you will not be able to make a payment or send funds if the amount exceeds your Izly account balance.
Your Izly account balance is always visible in your Izly mobile application or your personal area on the Izly website. When you enter an amount greater than your balance, you will be advised to add funds to your account in order to complete your transaction.

You can change the details of your bank account (BIC / IBAN) of your Izly account from your mobile application or your personal area.

From the Izly application:
Go to the menu of the application and press «Settings», next «My bank account», enter your 6-digit-secret code and press «Change».

From your personal area on the Izly website:
Click on the «Settings» tab and next on «Change my details».

When you change your bank details for the third time, you will be asked to provide a copy of your RIB.

You can’t change your credit card. You can only change its name. If you want to change your credit card, you need to delete your first credit card and add a new one.

To find out how to do it, go to the following question:How to add a credit card?

The use of your Izly account does not depend on the status of your credit card, you can continue to use your Izly account normally. We advise you to delete a stolen, lost, blocked or invalid card and register a valid one. We also advise you to place a block on your card in your bank.

To find out how to change your credit card, go to the following question: How to change my credit card ?

You can change your profile information from your mobile application or your personal area.

From your Izly application:
Go to the menu of the application and press on Your Name. Enter your 6-digit-secret code and validate. All your personal information is displayed. Change your details, press on the Save button to validate your changes.
Only a mobile phone number can’t be changed from your application.
To find out how to do it, go to the following question: I have changed my mobile number, what do I need to do?

From your personal area on the Izly website:
Click on your Surname Name in the top right of the screen. You will see all your personal information.
Click on «Change» next to the information you want to modify. Change the content of the text box and validate. To be able to edit some boxes, you will be asked to provide a 6-digit secret code prior validating.

If you want to modify at least one of the following elements, you will be asked to provide a proof of identity (both on your mobile and on the Izly website :

• - title, surname,name
• - date of birth
• - address

No, you cannot. Your phone number can only be changed from your personal area on the Izly website.

To find out how to do it, go to the following question: I have changed my mobile phone number, what do I need to do ?

If your CROUS use this feature, you can check the balance of your social meals or loyalty points from your mobile application or your personal area.

From the Izly application:
Go to the menu of the application, press the «History» menu and next the «Counters» tab.
You will be able to see the balance of your counter(s) (social meals, loyalty points, etc.) associated with your Izly account.

From your personal area on the Izly website:
Click on the «History» tab. The table of counters is at the bottom of the page.
You can see the balance of counter(s) (social meals, loyalty points, vote etc.) associated with your Izly account.

You can increase your payment limits from your personal area.

Click on your Surname Name and on the «Increase my limits» button.
Check your personal details, then download your proof of address less than 3 months old and your valid identity card. Our customer service will verify the information transmitted within 1 business day and increase your limits if the verification process goes well.

If you have signed a direct debit to add funds from your bank account, it will be cancelled and you will need to initiate a new direct debit.
To find out how to do it, you need to go to the following question: How to activate adding funds from a bank account ?

Yes, Izly works as long as your bank is established in the EEA (European Economic Area), you will only need to modify your bank details and change your credit card.
To find out how to do it, go to the following questions: How to change my bank details ? AndHow to change my credit card ?

Yes, provided that you have an Internet connection on your laptop or tablet.
To find out how to do it, go to the following question: Which devices can I use with Izly ?

Only top-up transactions processed to your Izly account (via credit card, bank account or V.me) and transfers made from your Izly account are displayed on your bank statement.
Transaction details will not be visible in the History of your Izly account.

The details of your Izly account operations are visible in the History of your account from your Izly mobile application or your personal area on the Izly website.

At the moment, you can’t modify your secret question or answer.
In case you lose your username, go to the following question: I have lost my username or password, what do I need to recover it ?

Your Izly identifiers are:

• - your mobile phone number,
• - your e-mail address to which the activation link was sent
• - your nickname.

If you have lost these 3 identifiers, you need to contact your CROUS, so it can handle your request.

If you have forgotten your secret code, you need to click on «forgotten secret code» accessible from the connection screen of your Izly mobile application or your personal area on the Izly website once you have provided your username.

We will send you an e-mail with instructions to recover your secret code.
Click on the link sent in the e-mail, answer to the secret question you selected during registration and select a new secret code.

If you change the model of your mobile phone, without changing your number, download the application on your new mobile and use it like before.

If you have also changed your number, you need to go to the following question: What do I need to do if I have changed my mobile number ?

To find out what smartphone to use, go to the following question: Which devices can I use with Izly ?

You can modify your mobile phone number from your personal area.

From your personal area on the Izly website: Click on your Surname Name at the top right of the screen. Click on «Modify» in front of your registered mobile phone number.
Once you have changed your number, you will receive an email. Click on the link sent and reply to the secret question you provided during registration.
A secret code will be send to your new number, enter it to validate changes made.

You can block your payment methods from your mobile application or your personal area.

From the Izly application:
Go to the menu of the application, choose the «Settings» menu, next «My payment methods».
You will see a list of your payment methods.
Click on the block button next to each payment method (card(s), active QR Codes generated on the website).
Provide your secret code to confirm your block request.
You cannot block your mobile application payment method from your phone, you can only do it from your personal area.

From your personal area on the Izly website:
Click on your Surname Name at the top right of the screen, go down to «My payment methods» tab.
You will see a list of your payment methods.
Click on the block button next to each payment method (card(s), telephone, active QR Codes generated on the website).
Provide a code sent to you by email in order to confirm your block request.

You can unblock your payment methods from your mobile application or your personal area.

From the Izly application:
Go to the menu of the application, click on the «Settings» menu, next on «My payment methods».
You will see a list of your payment methods.
Click on the unblock button next to each payment method (card(s), active QR Codes generated on the website).
Provide your secret code to confirm your unblock request.

From your personal area on the Izly website:
Click on your Surname Name at the top right of the screen, go down to «My payment methods» tab.
You will see a list of your payment methods.
Click on the unblock button next to each payment method (card(s), telephone, active QR Codes generated on the website).
Provide a code sent to you by email in order to confirm your unblock request.

You can view a contact details screen from your mobile application or your personal area.
The contact details screen includes:

• - Information that a contact decided to make visible to other Izly users (to find out more, go to the following question: How can I manage my privacy settings ?).
• - The history of money transfers made with this contact.

From the Izly application:
You can view a contact details screen in two ways:

• - If a contact belongs to your favourites: go to the application menu and click on «My contacts».
• - Otherwise, click on his/her profile picture (ex: from your newsfeed – on the home page of your application- or from the history).

To view his/her contact details screen, you need to enter your secret code.

From your personal area on the Izly website:
Go to the «My contacts» section and click on «View a contact details screen» of the selected contact.

You can block a contact from your mobile application or your personal area.

From the Izly application:
To display a contact go to the following question: What is a contact details screen used for and how to view it ?
Once you have selected a contact, click on the no-entry button at the top right of the contact page in order to block it.

From your personal area on the Izly website:
Go to the «My contacts» section and click on «View a contact details screen» of a contact selected.
Next, click on a no-entry button at the top right of the contact details screen in order to block it.

You can add a contact to your favourites from your mobile application or your personal area.

From the Izly application:
To view a contact, go to the following question: What is a contact details screen used for and how to view it ?
Once you have selected a contact, click on the star button at the top right of the contact details screen in order to add it to your favourites.

From your personal area on the Izly website:
Go to the «My contacts» section and click on «View a contact details screen» of a contact selected.
Next, click on the star button at the top right of a contact details screen in order to add it to your favourites.

Key limits of the Izly service usage are as follows (for detailed information about usage limits of the Izly service, click on your Surname Name and click on the «Increase my limits» button) :

1/ You did not ask for your limits to be increased:
Unitary limits:
Add funds (cumulative sum of all payment methods): 2500€br /> QR Codes payments: 20€
Transfer towards bank: 1000€
Request/ send money to professional: 500€
Request/ send money to individual: 250€
Annual limits:
Cumulative sum of outcoming transactions (except transfers towards bank) : 2500€
QR Code payments: 2500€
Transfer towards bank: 1000€
Cumulative sum of incoming transactions (top-up included): 2500€

2/ You asked for your limits to be increased and provided a valid identity card and a proof of address not older than 3 months:
Unitary limits:
Add funds: 1500€
QR Code payments: 20€
Transfer towards bank: 15000€
Request money: 500€
Send money: 500€
Annual limits:
Cumulative sum of outcoming transactions (except transfers towards bank): 15000€
QR Code payments: 15000€
Transfer toward bank: 15000€
Cumulative sum of incoming transactions (top-up included): 15000€

To find out how to increase your limits: How can I increase my payment limits ?

To obtain any information or make a complaint, you need to contact your CROUS.

To protect the confidentiality of your data and ensure the security of your account’s transactions, Izly invites you to take all necessary measures, including preventing unauthorized third parties from gaining access to your account and unlocking your smartphone. You should never share your secret code with any third parties or save it on or in your phone.

All the information concerning the security of the Izly service can be found on the Security page which can be accessed from the bottom of your personal area page.

You need to block your mobile application as soon as possible in order to block access to Izly on your phone.

You can block your mobile application in two ways:

• - either by contacting your CROUS
• - or by clicking on your name/surname in your personal area at the top right corner of the screen. Click on «block» in front of «mobile application» and follow instructions. You will receive a code via email in order to validate your request. You will receive confirmation by email when your mobile has been blocked.

What should I do if I finally find my mobile?

• - either by contacting your CROUS,
• - or by clicking on your personal area on your name/surname in the top right corner of the screen. Click on «unblock» in front of «mobile application» and follow instructions. You will receive confirmation by email when your mobile has been blocked.

You need to take all necessary measures to keep your secret code confidential.
If someone is fraudulently using your mobile phone number and your secret code, you need to block your Izly account as soon as possible.
To find out how to block your account, go to the following question:What can I do if my mobile is stolen ?

As soon as you are aware of a fraudulent transaction, you need to notify Izly within not more than 13 months from the date your account was debited.
Your plea needs to be submitted in writing by registered mail addressed to Service Clients de S-money, 28 villa de Lourcine 75014 Paris.

Izly refunds fraudulent transactions which were made:

• - before your block request, excluding franchise of 150 euros committed to your charge due to lost or stolen mobile phone, carried out with your username and your secret code. This franchise does not apply if an unauthorised transaction is carried out without the use of your username and your secret code or if your phone or/and your username and your secret code is hijacked without your knowledge.
• - after your block request except the ones which were carried out by you.

Izly does not take responsibility for any financial loss caused by your gross negligence or fraudulent acts.

When it comes to Top up transactions, if you want to reject a money transfer made to Izly with your card, because the transaction was made without your authorisation or it was wrongly processed, you need to send your objection to the impacted account-holding institution and/or card issuer.

With Izly, you have the possibility to manage the privacy of your personal data. You choose the information you want to share. In order to identify you, at least one of the following identifiers needs to visible to other Izly users :

• - your email address,
• - your nickname,
• - your mobile phone number.

By default, your name and surname are visible to all Izly users (individuals and professionals). You can modify the visibility of your privacy settings from your mobile application or your personal area.

From Izly application:
Go to the menu of the application and click on «Settings», next on «privacy settings», then enter your secret code and modify your settings.

From your personal area on the Izly website:
Go to the «Settings» tab and click on «Manage your settings», then modify your settings.

By default, your phone number is not visible to Izly users. You can go to your privacy settings at any time and make it visible.

To find out how to modify your privacy settings, go to the following question: How can I manage my privacy settings ?

As security is our priority, when you use your Izly mobile application, you are asked to enter your secret code each time «sensitive» data appears on the screen.
For example: your personal data, transaction history, detailed transactions made with one of your contacts etc.

You can terminate your contract from your personal area on condition that you have provided your deposit account (BIC/IBAN).

From your personal area on the Izly website:
Click on Surnames-Names at the top right of the screen and then on «Terminate» in the «My contract» tab.
Enter the code sent by email to confirm the termination request.
Your request will be processed within 7 business days. At this moment, the balance of your electronic money account will be transferred to your deposit account (BIC/IBAN) provided in your profile.

You can block your account from your mobile application and your personal area.

From the Izly application :
Go to the menu of the application, click on the «Settings» menu and next on «block my account».
Next, you may enter a reason and confirm.
Enter your secret code in order to confirm your block request.

From your personal area on the Izly website:
Click on the «Settings» tab and then on «block» in the «Security» tab.
Select a reason and confirm.
Enter a code sent by email in order to confirm your block request.

After you have blocked your account, log into the Izly website or the mobile application.
A message will appear informing that your account has been blocked. You will receive an email with a link to unblock it.
Reply to your secret question, choose your new password and then validate. You will be redirected to a login page, where you will be able to log in with your username and your new password.